OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
135 ratings and 68 comments received in the last 90 days.
11 September 2024
Nothing was a problem and I was kept fully informed about everything.
09 September 2024
Purchase and handover went without any problems
08 August 2024
Great staff . Lovely showroom not pushy sales people .
25 July 2024
The mini came earlier which was really helpful. The whole experience was easy and James organised everything perfectly.
12 July 2024
Was kept up to date from start to finish.
08 July 2024
Sales team welcoming and attentive. Excellent communication on order.
07 July 2024
Felt informed during every step from ordering to delivery
05 July 2024
Treated by people who respected their customers and all questions were answered both Sam and Becky were happy, positive and pleasant during all transactions a credit to the company and excellent ambassador for BMW Mini
04 July 2024
On time
15 September 2024
Good friendly team
14 September 2024
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11 September 2024
Was told my car would be cleaned. Unfortunately not, but staff are friendly enough and everything went smoothly.
01 September 2024
Continuing excellent level of customer service.
29 August 2024
Kept me informed and offered a great service
28 August 2024
Service completed on time and the visual health check excellent.
27 August 2024
No one called me when the car was ready after I had asked them to
27 August 2024
Front desk were really pleasant
27 August 2024
Professional service .
27 August 2024
I was looked after throughout and able to logon to work in comfort due to the table and electric whilst waiting.
12 September 2024
From start to finish Samantha Charnock was very helpful, brilliant customer service throughout my purchase from Samantha nothing was too much trouble